FAQs

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

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ORDERING & PAYMENT

1. How do I place an order?

Simply browse your desired category, choose a product, select your size and color, and click Add to Cart. Proceed to checkout to complete your order.

2. What payment methods do you accept?

We accept:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Wallet Payments
  • Cash on Delivery (if available in our region)

3. Can I modify or cancel my order after placing it?

You can request modifications or cancellations within 1–2 hours of placing your order. After processing begins, changes may not be possible.

SHIPPING & DELIVERY

1. What are your shipping options?

We offer:

  • Standard Shipping
  • Expedited Shipping (available at checkout)

2. How long does delivery take?

Delivery time depends on your location, but typically:

  • Domestic: 3–7 business days
  • International: 7–21 business days

3. How can I track my order?

Once your order ships, you will receive a tracking link via email or SMS to monitor the shipment.

RETURNS & EXCHANGES

1. What is your return policy?

We accept returns within 7–14 days of delivery for unworn, unwashed items with original tags. Some items may have specific return rules.

2. Do you offer exchanges?

Yes, exchanges are allowed for size or product color, depending on availability.

3. How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after the returned product is received and inspected.

PRODUCT CARE

1. How should I wash ProAge sportswear?

For best results:

  • Wash in cold water
  • Use mild detergent
  • Avoid bleach
  • Air dry or tumble dry low
  • Do not iron prints and reflective elements

2. Are your fabrics suitable for heavy workouts?

yes! Our sportswear features breathable, sweat-wicking, and stretchable fabrics designed for running, gym training, yoga, and daily wear.

ACCOUNT & SUPPORT

1. Is creating an account necessary?

No, but creating an account allows you to:

  • Track orders
  • Save addresses
  • View purchase history
  • Access special offers

2. How can I contact customer support?

You can reach us at:

Email:support@proage.comWorking Hours: Monday–Friday, 9 AM–6 PM

OTHER COMMON QUESTIONS

1. Do you offer gift cards?

Yes! Digital gift cards are available in various amounts.

2. Do you offer discounts for bulk or team orders?

Yes, we provide special pricing for groups, teams, academies, and gyms. Contact our support team for details.

3. Are your products suitable for all seasons?

We offer both summer and winter sportwear—including lightweight sandos and tees, as well as warm hoodies and jackets for colder weather.